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Legal

Privacy Policy

Last updated: September 2026

How we collect, use, and protect your personal information when you use cosmoexpresswash.com or sign up for a membership.

Last updated: March 2026

This Privacy Policy outlines Cosmo Car Wash (“we”, “our” or “the Company”) practices with respect to information collected from users who access our website at www.cosmoexpresswash.com (“Site”), or otherwise share personal information with us (collectively: “Users”).

COLLECTING YOUR PERSONAL INFORMATION

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter “Personal Information”) is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

INFORMATION COLLECTED

We collect two types of data and information from Users.

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information is Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

  • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
  • Vehicle information to process car wash memberships
  • Registration information: When you register to our Site or sign up for a membership at our physical location, you will be asked to provide us certain details such as: full name; e-mail or physical address, and other information.

COSMO CAR WASH TEXT CLUB

  1. If you’re part of our text message club/membership correspondence, you agree to:
    Our text program will send you messages on free wash opportunities, events, promotions, and other offers happening at Cosmo Car Wash until you choose to opt out.
  2. You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@cosmoexpresswash.com
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive no more than 8 messages per month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

HOW DO WE RECEIVE INFORMATION ABOUT YOU?

We receive your Personal Information from various sources:

  • When you voluntarily provide us your personal details in order to register on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third party providers, services and public registers (for example, traffic analytics vendors).

USE OF YOUR PERSONAL INFORMATION

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following:

  • Communicating with you – sending you notices regarding our services, providing you with technical information, communications regarding your membership, and responding to any customer service issue you may have;
  • Updating your information for carwash membership purposes;
  • To communicate with you and to keep you informed of our latest updates, services, and/or messaging or promotional campaigns;
  • To serve you advertisements when you use our Site (see more under “Advertisements”);
  • To coordinate the return of lost items;
  • To market our websites and products (see more under “Marketing”);
  • Conducting statistical analysis with the intent to improve the website, physical location, and/or user experience.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.

We may share Personal Information with our trusted third-party providers for any of the following purposes:

  • Hosting and operating our Site;
  • Updating your carwash membership status and/or associated information;
  • Providing you with our services, including providing a personalized display of our Site;
  • Storing and processing such information on our behalf;
  • We will not share the customer information with third parties for marketing purposes.
  • Performing research, technical diagnostics or analytics;

We may also disclose information if required to:


(i) comply with law, legal process, or government requests;


(ii) enforce our policies;


(iii) investigate suspected fraud or illegal activity;


(iv) establish legal claims or defenses;


(v) prevent harm or loss;


(vi) cooperate with law enforcement.

USER RIGHTS

You may request to:

  • Access or confirm whether your personal information is being processed;
  • Receive a copy of personal information you voluntarily provided to us;
  • Request correction or deletion of your personal data;
  • Object or restrict processing;
  • File a complaint with a supervisory authority.

RETENTION

We retain your personal data as needed to provide our services and comply with legal obligations. We remove outdated or unnecessary data as soon as reasonably possible.

COOKIES

We use cookies to enhance site functionality and user experience. Cookies may include:

  • Session cookies (temporary);
  • Persistent cookies (remember user settings);
  • Third-party cookies (e.g. analytics).

You may disable cookies in your browser settings, but doing so may limit functionality.

We may use Google Analytics to understand usage patterns and improve our services. Data collected does not include personal identifiers.

Social Media. The website may implement widgets, tools, or applications provided by social media platforms and the website may otherwise allow for interaction, integration, or content sharing with third-party social media platforms and companies. We may be required to implement cookies, plug-ins, and APIs provided by those social media platforms in order to facilitate those communications and features. By choosing to use any third-party social media platform or choosing to share content or communications with any social media platform, you allow us to share information with the designated social media platform. Interactions, integrations, and content sharing with a social media platform and their features may require or allow the social media company to collect information from or about you, whether through cookies, registration information, or otherwise. Social media companies may track your online activity even when you do not choose to interact with the social media platform or its widgets or other features. We encourage you to review the privacy policy of any social media platform that you use or visit in connection with the website, as those platforms’ respective privacy policies will govern their collection, use, and disclosure of information they collect from you. We cannot control any policies or terms of such third party platform. As a result, we cannot be responsible for any use or disclosure of your information or content by third-party platforms, which you use at your own risk.

The website may also use the advertising services and networks offered by social media platforms to deliver advertising content. Use of these services requires social media platforms to implement cookies or pixel tags to deliver ads to you while you are logged into the applicable social media platform.

If you do not want social media platforms to collect information relating to you via the website or to link information collected via the website to your social media accounts, we suggest that you: (a) do not connect to or share information with social media platforms using the website; (b) hide social media platform plug-ins using an ad blocker; (c) always log off completely from social media platforms before visiting the website or other websites and delete all related cookies; and, (d) where the option is made available by a social media platform, disable the advertising website and networks operated by that platform. For example, you may opt out of Twitter’s interest-based advertising by notifying Twitter through one of the methods it describes here. You hereby acknowledge that we make no guarantee that exercising the foregoing options is guaranteed to prevent applicable social media platforms from tracking you and, further, you acknowledge that we are not responsible for a social media platform’s tracking of you.

Our Social Media Pages. We are active on social media. You may have the opportunity to comment on social media platforms regarding, as well as send us reviews and testimonials regarding, we and the products and services we offer and/or to submit or upload related photos and other materials. We reserve the right to post on the website, other websites, and social media pages any comments, photos, or content that you post on our social media pages or provide to us (whether through social media or otherwise) to the extent permitted by applicable law.


ADDITIONAL PRIVACY POLICY INFORMATION


This Privacy Policy only applies to our data practices. Other sites or services you access may collect and use your data differently. We use standard security practices to protect your information, but cannot guarantee complete protection from unauthorized access. We may transfer data to countries with adequate data protection laws or with appropriate legal safeguards. We may use third-party ad services that utilize cookies to serve ads based on your site usage. We may use your Personal Information to send you promotional content. You can opt out at any time using the unsubscribe option. Even if you opt out of marketing messages, we may still send critical communications like service updates or security notices. We do not knowingly collect information from children. If a parent believes we have collected data from a minor, they should contact us at: info@cosmoexpresswash.com

UPDATES OR AMENDMENTS TO THIS PRIVACY POLICY

We reserve the right to modify or update this privacy policy at any time. Your continued use of our website after any changes indicate your acceptance of the revised policy. Material changes will be posted and are effective immediately upon publication.

HOW TO CONTACT US

For any questions about this policy or your information, contact us at: info@cosmoexpresswash.com